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Senior Manager, Change Manager

Professional Profile

A seasoned IT professional with extensive experience in the maritime industry, particularly the cruise sector. I am known for delivering transformative business solutions and driving significant strategic and tactical changes that enhance efficiency and cost-saving.

My expertise spans the entire maritime IT spectrum, including shipbuilding, hospitality, entertainment, vessel operations, and asset management. I have a proven track record of leveraging technological trends to enable successful business transformations.

Formal education history

Professional training

Competencies

HND Electrical & Electronic Engineering
Ordinary and Advanced Level statutory education

Practitioner in Change Management, Project Management and Business Analysis
Foundation for P3O Portfolio and ITIL
Situational Leadership II
ISO 9001

Management of People, Contracts, Portfolios, Projects and Programmes, Service Delivery, Budgets
Advocate of Continuous Improvement, Benefits Realisation, Solution Design, Cyber Security

Experience

MSC Cruise Management UK

Senior Manager · Projects Manager · Business Analyst

2017 – Present Day

Led strategic and technical functions within lean IT operations
Coordinated projects, contracts, solution design, and budget management
Supported innovation with business cases and delivery frameworks
Delivered transformation programs including Quality Systems, Facial Biometrics, and Health Records
Mentored leadership and supported program, budget, and contract planning

Carnival UK (P&O Cruises & Cunard Line)

Business Analyst · Project Leader

1997 – 2016

Spearheaded technology initiatives to modernize operations
Interpreted business needs and managed system implementation
Delivered Asset Management with 99% accuracy in ship delivery cost forecasting

SpecTec (UK) Ltd

Technical Specialist

1993 – 1997

Implemented AMOS across cruise, container, tanker, and workboat fleets
Provided training, support, and technical guidance to operators

HillTech Solutions

Self Employed Consultant

1987 – 1993

Analyst and solution provider to industries
Furniture Manufacturing, Textile, Foam Part Moulding

Where logic meets language, and lasers meet legacy. 

Niel Alexander Hillawi

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